Overview
Our refund and return policy lasts 3 days. If 3 days have passed since your item arrival, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in its original condition, and with all packaging intact. Items that show signs of wear or damage not caused by us may not be accepted. Please note that gift cards and promotional vouchers are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5–7 business days.
Late or Missing Refunds
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First, check your bank account again.
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Then contact your credit card company. It may take some time before your refund is officially posted.
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Next, contact your bank. Processing times may vary.
If you’ve completed these steps and still haven’t received your refund, please contact us at customerservice@paulparker.id
Sale Items
Only regular-priced items are eligible for a refund. Items purchased on sale, clearance, or with special discounts cannot be refunded.
Shipping Returns
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You are responsible for paying your own shipping costs for returning your item.
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Shipping costs are non-refundable.
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For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.
Need Help?
If you have any questions about refunds or returns, please contact us at: customerservice@paulparker.id
